Shipping & Refund Policy
Most items are ready to ship [Apart from Pre Order items], we are happy to combine shipping and ship worldwide , if you have any question , please ask freely, thanks!
Pre Order Items
All Pre Order item the release date will be on the item's description or the item's photo.
Hong Kong Post EC-Ship takes 7 to 14 days to most of the countries depending on your location and custom may delays for inspection.
All Orders over 2 kgs in weight must go Hong Kong post Parcel. If ordering several cars please add your cars into the cart and CHECKOUT and the shipping will be auto-calculated.
Hong Kong or Asia (Malaysia ,Philippines ,Taiwan ,Macau ,China )buyers for store pick-up or SF express COD(cost on delivery)
Please choose store pick-up / SF express COD and we will proceed .
We are happy to combine shipping, the more you buy the more you save on shipping.
*Due to heavy load of shipping, Black Friday/ CNY/ Easter/ Christmas item will be delay for ship out, please be understand that, and we will trying our best to send out your item asap.
Exchange item not available on the following situations
Pre Order / Reserve item and ship out your item until total purchase at 150usd.
ORDER CANCELLATION/ REFUND
You may cancel your order within 72 hours after check out,
7% of the order value will be charge at the cancellation fee.
Past this time, 20% of the order value will be kept as a cancellation fee.
Those are not negotiable. Thanks for your understanding.
Refund and Exchange only available on (No Charge)
if you purchased item it's out of stock.
SHIPPING DAMAGE
We package all of our items carefully and with strong packaging materials. Items are rarely damaged in shipping. However, if this does occur, please REFUSE the parcel and DO NOT sign the airway bill. EMS will then send us back to us for free and we can immediately send you a replacement. If you see that the package is damaged, try to ask the delivery guy to check inside the parcel if the part is broken. Most of the times they let you check before signing the receipt.
If you already opened the parcel and realize it’s damaged than please contact us, we may not offer or partially refunds depends on the damaged type.
Policy About the Reserve item and ship out your item until total purchase at 150USD
All your reserve items will be keep at our warehouse 3 Months (Pre-Order item will be count at the date of release after 3months) , after email reminder with no reply item will be relisted back to shop.