Refund policy
Terms of service
Most items are ready to ship [Apart from Pre Order items], we are happy to combine shipping and ship worldwide , if you have any question , please ask freely, thanks!
Exchange item not available on the following situations
Pre Order / Reserve item and ship out your item until total purchase at 150usd.
ORDER CANCELLATION/ REFUND
You may cancel your order within 72 hours after check out,
7% of the order value will be charge at the cancellation fee.
Past this time, 20% of the order value will be kept as a cancellation fee.
Those are not negotiable. Thanks for your understanding.
Refund and Exchange only available on (No Charge)
if you purchased item it's out of stock.
SHIPPING DAMAGE
We package all of our items carefully and with strong packaging materials. Items are rarely damaged in shipping. However, if this does occur, please REFUSE the parcel and DO NOT sign the airway bill. EMS will then send us back to us for free and we can immediately send you a replacement. If you see that the package is damaged, try to ask the delivery guy to check inside the parcel if the part is broken. Most of the times they let you check before signing the receipt.
If you already opened the parcel and realize it’s damaged than please contact us, we may not offer or partially refunds depends on the damaged type.
Free Shipping with 150USD*/**
*Hong Kong/North American/Mexico are not eligible on the free shipping list.
** Austria/Chile/Croatia/Czechia, Most Eastern Europe, Scandinavia, Russia, South America, Africa and other destinations will to parcel weight & size limitation, free shipping will be via Surface Parcel 7-10 weeks to arrive instead of Airmail/EC Ship due to delivery service is temporarily suspended at the moment. Airmail/EC Ship will apply on a small parcel (with in 1kg items)
Policy About the Reserve item and ship out your item until total purchase at 150USD
All your reserve items will be keep at our warehouse 3 Months (Pre-Order item will be count at the date of release after 3months) , after email reminder with no reply item will be relisted back to shop.